Accessibility Statement – Royal Museums Greenwich Shop
10% off for subscribers | Free UK delivery over £50

Accessibility Statement

Accessibility Statement for Royal Museums Greenwich Shop

This website is run by Royal Museums Greenwich. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Generic link text has been used with no surrounding text explaining the link purpose. This can mainly be seen on the ‘Product’ pages where the link text says “Read More”.
  • Appropriate markup has not always been used to aid accessibility.
  • There are some HTML validation errors.
  • Some ARIA names have not been set up correctly and some ARIA roles have not been correctly attributed. 
  • On some pages the heading hierarchy is incorrectly structured.
  • Some decorative and/or spacer imagery contains alternative text.
  • In some case, a border or outline style obscures the focus indicator.
  • Some copy has insufficient contrast against its background.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webcontent@rmg.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Please visit our Facilities and Access page for details on planning an accessible visit to the Cutty Sark, National Maritime Museum, Queen’s House or Royal Observatory Greenwich. Visitors can also contact RMGEnquiries@rmg.co.uk with specific questions.

Find out how to contact us on our Contact Us page.

Technical information about this website’s accessibility

Royal Museums Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

4.1.2 Name, Role, Value – Div Element Missing Attribute
1.3.1 Info and Relationships – Certain ARIA Roles Must Contain Particular Children
1.3.1 Info and Relationships - Semantic Markup Not Used Appropriately
1.3.1 Info and Relationships – ARIA-Controls Attribute
4.1.1 Parsing – HTML Validation Errors Observed
4.1.2 Name, Role, Value – Role=Presentation is Ignored
4.1.2 Name, Role, Value – An Element With ARIA-Hidden Contains Focusable Content
4.1.2 Name, Role, Value – HTML Form Control Has No Accessible Name
2.4.1 Bypass Blocks - Frames can Not be Bypassed
4.1.2 Name, Role, Value – ARIA Control Has No Label
2.4.4 Link Purpose (In Context) – Several Links Share the Same Link Text
2.4.7 Focus Visible – CSS Outline or Border not Clear
2.5.3 Label in Name - Labels for User Interface Components Do Not Match the Visually Displayed Name
1.4.3 Contrast (Minimum) – Copy Has Insufficient Contrast Against Background
1.3.1 Info and Relationships – Row and Column Headers for Data Tables Not Marked Up
1.1.1 Non-Text Content – Decorative Imagery Contains Inappropriate Alternative Attributes
2.4.1 Bypass Blocks - Heading Structure Incorrect

    How we tested this website

    Accessibility testing was conducted in September 2023 accordance with WCAG 2.1 Level AA standards.

    What we’re doing to improve accessibility

    We plan to update the shop website in 2024. The 'theme' (template) is outdated and unsupported, prohibiting visual and technical improvements. When updating the theme and layout we will ensure WCAG 2.2 Level AA standards are met. 

    Revision notes

    This statement was prepared on 22 September 2020. It was last updated on 18 April 2024.