Accessibility statement

We know some parts of this website are not fully accessible:

• Some empty heading are present, which can be confusing for keyboard and screen reader users
• Some imagery does not contain an appropriate equivalent descriptive alternative text
• Some row and column headers within data tables are not clearly marked up
• In some places, semantic markup is not used appropriately for bolded text
• Some ARIA controls don't have an accessible label or a valid role
• Some form inputs do not have descriptive label values
• ARIA-Hidden=true is incorrectly used on some focusable content
• The ‘Main’ landmark on the cart webpage is contained within another landmark
• Some frames are not appropriately titled, which means individual frames cannot be bypassed
• Sometimes links on a page share the same link text and surrounding context, but go to different destinations
• Some CSS outlines or borders make it difficult or impossible to identify that the element is currently in focus
• Some copy has insufficient contrast against its background
• There are instances where multiple languages are present but not defined

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webcontent@rmg.co.uk

Please visit our Facilities and access page for details on planning an accessible visit to the Cutty Sark, National Maritime Museum, Queen’s House or Royal Observatory Greenwich. Visitors can also contact RMGEnquiries@rmg.co.uk with specific questions.

Find out how to contact us on our Contact us page.

Royal Museums Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

• A: 1.3.1 Info and Relationships – Empty Headings Present
• A: 1.3.1 Info and Relationships
• AA: 1.4.3 Contrast (Minimum)
• A: 2.4.1 Bypass Blocks
• A: 2.4.4 Link Purpose (In Context)
• AA: 2.4.7 Focus Visible
• AA: 3.1.2 Language of Parts
• A: 4.1.2 Name, Role, Value

Accessibility testing was conducted in December 2024 accordance with WCAG 2.2 Level AA standards. An automated accessibility scan was conducted by a specialist company on on behalf of Royal Museums Greenwich.

The Royal Museums Greenwich shop is a Shopify site. We upgraded to a Shopify 2.0 theme in November 2024. Accessibility testing and fixing was conducted during the upgrade. A full site scan test was conducted in December 2024.

Where possible within the limitations of the Shopify theme, the development issues raised in this scan will be addressed in early 2025.

Some issues can be addressed without website development, such as adding missing alt text to images. These tasks are in progress.

Some issues are caused by apps or embedded content provided by third-parties. Where possible, we will work with these providers to fix the issues, or we will look for alternative providers.

This statement was prepared on 22 September 2020. It was last updated on 17 December 2024.